What makes an award-winning dental practice? Inside Love Teeth’s 2024 Patient Care Award win

We’re proud to announce that Love Teeth won the prestigious Patient Care Award at the 2024 Private Dentistry Awards. This recognition from the industry’s leading awards programme reflects our commitment to exceptional patient experience across all six of our Surrey locations.

But what does “award-winning patient care” actually mean in practice? How does it translate to your experience as a patient? Whether you’re in Sutton, Cheam, Worcester Park, New Malden, Chessington or Stonecot, we want to share what this award represents and what it means for your dental care.

What the Patient Care Award recognises

The Private Dentistry Awards Patient Care Award isn’t given lightly. It recognises practices that demonstrate exceptional patient experience, clinical excellence, team training and development, modern facilities and technology, and consistent positive patient feedback.

The judging process involves mystery patient visits, review of patient testimonials, assessment of clinical protocols and facilities, evaluation of team qualifications and training, and analysis of patient satisfaction metrics. This rigorous evaluation ensures that winners genuinely deliver outstanding care, not just claim to.

Patient-centred care: putting you first

At Love Teeth, patient-centred care means we listen carefully to your concerns, preferences and goals. We explain everything clearly, ensuring you understand your options before making decisions. We respect your time with efficient scheduling and minimal waiting. We accommodate individual needs, whether that’s evening appointments for busy professionals or extra time for anxious patients.

We never pressure you into treatment. Instead, we provide comprehensive information about your options, including pros, cons and costs, allowing you to make informed decisions that align with your priorities and budget.

Modern technology meets personal touch

Award-winning care combines advanced technology with genuine human connection. Our practices feature digital X-rays that reduce radiation exposure whilst providing superior diagnostic images, Prophyflex airflow cleaning for comfortable, effective hygiene appointments, intraoral cameras that let you see what we see, and modern sterilisation protocols exceeding industry standards.

But technology is only part of the equation. Our team balances technical excellence with warmth and empathy. We remember your name, your preferences, and your dental history. We celebrate your successes and support you through challenges. This personal connection transforms routine dental care into a relationship built on trust.

Our team: the heart of exceptional care

Behind every award is a team of dedicated professionals. Our dentists maintain extensive ongoing education and training, staying current with the latest techniques and research. Our hygienists are experienced specialists passionate about preventive care. Our support team ensures smooth operations and welcoming atmosphere.

We invest heavily in team development because we know that exceptional patient care requires exceptional people. Regular training ensures our team delivers the highest clinical standards whilst maintaining the warm, personal service that makes dental visits pleasant rather than stressful.

Comprehensive care under one roof

Award-winning practices offer comprehensive services, eliminating the need for referrals to multiple specialists. At Love Teeth, we provide general dentistry including check-ups, fillings and extractions, cosmetic treatments such as whitening, veneers and Invisalign, restorative work including crowns, bridges and implants, and specialist services like root canal treatment and gum disease management.

This comprehensive approach means we can coordinate all aspects of your care efficiently. We know your complete dental history and can plan treatments holistically rather than in isolation. You build relationships with our entire team rather than starting fresh with each specialist.

Transparent pricing and flexible payment

Outstanding patient care includes financial transparency. We provide clear pricing before treatment begins. We offer flexible payment options including membership plans. We help maximise your insurance benefits. We never surprise you with unexpected costs.

Our membership plans deserve special mention. These monthly payment plans cover routine preventive care (check-ups and hygiene appointments) whilst providing discounts on additional treatments. For many families, membership plans offer better value than traditional insurance whilst making budgeting predictable.

Supporting anxious patients

Dental anxiety affects many people. Our team is certified in dental phobia management, and we’re proud that many anxious patients choose Love Teeth specifically because of our empathetic approach. We take extra time with nervous patients, never rushing consultations or treatments. We explain procedures in detail, ensuring you know exactly what to expect. We offer various comfort options and sedation when appropriate.

Many patients who previously avoided dental care due to anxiety now attend regular appointments at Love Teeth. This transformation is one of our greatest achievements – not just treating teeth, but helping people overcome fears that have impacted their health and confidence.

Family-friendly excellence

In addition to our Patient Care Award, Love Teeth won the 2024 Child-Friendly Practice of the Year award. This dual recognition reflects our commitment to exceptional care for patients of all ages. Our practices welcome entire families, with services tailored to each age group.

We create positive dental experiences for children, building healthy habits and confidence. Parents appreciate that they can bring the whole family to one trusted practice, with convenient scheduling that accommodates busy family life.

Convenient locations across Surrey

Award-winning care should be accessible. That’s why Love Teeth operates six locations across Surrey – Sutton, Cheam, Worcester Park, New Malden, Chessington and Stonecot. Each practice delivers the same exceptional standards whilst serving its local community.

We offer extended opening hours including evenings and weekends, making dental care convenient for working professionals and busy families. You can choose the location most convenient for you, and we can accommodate appointments at different locations if your schedule requires flexibility.

Commitment to continuous improvement

Winning awards is gratifying, but it’s not our endpoint – it’s validation that we’re on the right path. We continuously seek ways to improve patient experience. We actively solicit patient feedback through surveys and reviews. We implement suggestions and address concerns promptly. We stay current with innovations in dental care. We regularly review and refine our protocols and procedures.

This commitment to improvement means that whilst we’re proud of our 2024 awards, we’re already working towards being even better in 2025 and beyond.

What our patients say

Awards are meaningful, but patient testimonials tell the real story. Our reviews consistently highlight friendly, professional staff who make patients feel comfortable, clear communication about treatments and costs, gentle, pain-free procedures, convenient appointments and minimal waiting, and welcoming, modern facilities.

These testimonials remind us why we do what we do – not for awards, but for the privilege of improving people’s lives through excellent dental care.

Experience award-winning care yourself

We’re honoured by our 2024 Patient Care Award, but what matters most is how this commitment to excellence impacts your experience as a patient. Whether you’re new to the area, switching from another practice, or returning to dental care after a long break, we invite you to experience Love Teeth for yourself.

Call us on 020 8337 0629 or book online at any of our six Surrey locations. Your first appointment includes a comprehensive examination, clear explanation of any findings, discussion of treatment options with transparent pricing, and personalised recommendations for maintaining optimal oral health.

Discover why Love Teeth is Surrey’s award-winning choice for dental care. We look forward to welcoming you to our practice family.